Talk to the people who handle your account

Three desks, each with its own owner. Pick the one that matches your question and it reaches the right person instead of a shared inbox.

Replies come during working hours: Sunday – Thursday, 8am – 6pm.

A line that is not in the catalogue, a quotation for larger volumes, or terms for a recurring standing order.

Have ready: the products, the quantities, and how often you need them.

Tracking a live order, changing a delivery window, or reporting a shortage or damage in a shipment received.

Have ready: the order number from your confirmation email.

The review status of your commercial register, VAT certificate or national address, and why a re-upload was requested.

Most answers are already on your own file — open it first.

The company

Who you are contracting with, and where we are.

Before you write

Each of these is on a page that is always current, which an email reply is not.