Terms of Service

These terms govern your use of FoodraChoice — the website, the applications connected to it, and every service offered through them. By using the platform or opening an account, you confirm that you have read, understood and agreed to be bound by them.

They form a binding agreement between you and the platform operator, and are read together with the privacy policy, the returns and exchange policy, the delivery policy and the acceptable use policy. Those policies form part of this agreement.

The operator's statutory details — legal name, commercial registration number, VAT number, national address and contact channels — are published in the platform identity card shown below this document and in the footer of every page, as the E-Commerce Law and its implementing regulation require.

If you do not agree to these terms, do not use the platform. There is no partial use: viewing prices is use, and opening an account is use.

FoodraChoice is a business-to-business supply platform. Its customer is a registered commercial establishment in the Kingdom — a restaurant, café, hotel, grocery, bakery, production kitchen or catering operation — buying to run its business, not an individual buying for personal use.

One legal consequence follows directly, and you should know it: the seven-day right of withdrawal in the E-Commerce Law is a right given to consumers, and a buyer purchasing for commercial purposes is not a consumer under that law. Your rights to return and exchange are the ones set out in our returns and exchange policy and in these terms — contractual commitments we hold ourselves to, not a statutory cooling-off period.

In return, restrictions aimed at individuals do not apply to you: there is no purchase cap by virtue of being a business, and buying for resale within your licensed activity is permitted unless a product listing says otherwise.

You must be authorised to contract on behalf of the establishment you register. Anyone registering in a business name confirms they hold that authority, and the establishment bears the consequences of their actions.

Before your account can buy or request a quotation, a compliance file must be complete: a valid commercial registration, a VAT registration certificate, and the national address of the establishment.

The file is reviewed by a specialist team. We may verify the details with the competent official authorities, and we may ask for clarification or an additional document. Until the review completes, the account stays in draft or under review — able to browse the catalogue and fill a cart, unable to complete a purchase.

One commercial registration cannot open more than one account. That constraint is enforced by the database, not by a manual check.

Keeping your documents current before they lapse is your responsibility. When a document expires the account is suspended automatically: open orders complete, new ones are refused until the file is updated. We warn you well in advance.

Supplying incorrect information or documents is sufficient grounds to refuse or terminate an account, without prejudice to our right to claim resulting damages and to notify the competent authorities.

The account belongs to the establishment, and several users may act on it with different permissions (owner, manager, buyer). Anything done by any user on the account is treated as done by the establishment.

Sign-in credentials are personal. You are responsible for keeping them confidential and for everything done through your account. If you suspect unauthorised access, tell us immediately; we revoke affected sessions on request or on detecting suspicious activity.

Your session token is held in a protected cookie and is not readable by any script running in the browser. Protecting your device and your email account remains yours to do.

We may refuse, suspend or close an account where there is an objective reason — suspected fraud, misuse, or threats or abuse directed at our staff or our delivery partners.

Prices shown on the platform include value added tax at the applicable statutory rate unless stated otherwise beside the item. They exclude delivery charges, which are shown before you confirm an order.

Prices are calculated on our servers from our own database. Any price arriving from your browser or any other interface is ignored entirely — a guarantee for you as much as for us: what you are charged is what our records held at the moment the order was created.

Prices and availability may change without prior notice. The price fixed in your order is the one at the moment the order was created and is unaffected by any later change — every order line stores a snapshot of the unit price, the tax rate and the product name, so updating the catalogue never alters the contents of an existing order.

Some items are sold by quotation rather than at a listed price, and are shown as such. They are requested through a quotation and cannot be added to the direct-purchase cart.

If an item is listed at an obviously incorrect price because of a data-entry mistake or a technical fault, we may contact you before fulfilment to correct the price or cancel the line or the order. A mistaken listing is not a binding offer.

Adding items to the cart and submitting an order is an offer by you to buy. The contract is not formed by the "we have received your order" notice — that acknowledges the offer, it does not accept it.

The contract is formed when we accept the order, which happens on the earlier of two things: explicit confirmation and the order moving into fulfilment, or the payment being taken.

We may refuse an order or any part of it for an objective reason — stock unavailable, an error in price or product description, suspected fraud, a credit limit exceeded, or a supplier restriction. We tell you, and we tell you why.

We may ask for further information before accepting a particular order. If it does not arrive within the period we specify, the order is cancelled and anything collected for it is refunded.

Once an order is paid it is locked, and its contents are not edited afterwards. This is a financial guarantee rather than a procedural one: the tax invoice issued for a paid order is a statutory record, and statutory records are not rewritten.

Adding to a paid order is done as a new order linked to the original, with its own invoice. Nothing is added to an order that has closed.

Reducing or cancelling after payment is done by issuing a credit note for what was removed and refunding its value under the returns and exchange policy. The original invoice is neither edited nor deleted.

Before payment, and while the order has not entered fulfilment, you can change or cancel it from your account or through customer service at no charge.

Cancelling after the shipment has left, or refusing part of it at delivery, may carry the actual delivery and handling cost. The amount is shown to you before it is deducted and never exceeds the order value.

Every sale is invoiced in a form meeting the e-invoicing requirements issued by the Zakat, Tax and Customs Authority, carrying your VAT number as it appears on your registration certificate.

Invoice numbers are sequential with no gaps. An invoice is never deleted and its number never reused. Correcting an invoice is done by issuing a credit or debit note that refers to it.

Invoices are available in your account and sent to the registered business email address. Checking that your tax details are correct is your responsibility, and correcting them after issue is done with a correcting document rather than by editing the original.

The payment methods shown at checkout are accepted. Electronic payments are processed by a licensed payment service provider, and we do not store your card details on our systems.

Payment status changes on our systems only on a verified notification from the payment provider. The page your browser returns to after paying is a display redirect and is not by itself proof of payment.

We may grant an establishment a credit limit and payment terms after assessment. Granting is at our discretion and may be varied or withdrawn on notice. Exceeding the limit or falling behind on payment stops new orders being accepted until the balance is settled.

If credit is added to your platform wallet in error, we may correct and recover it. We tell you when we do, and we do not cancel an order paid from that balance without notifying you first and giving you a chance to pay another way.

If you notice unauthorised use of your payment method, tell us and tell your card issuer immediately.

Products are subject to the specifications of their manufacturers and suppliers and to the requirements of the Saudi Food and Drug Authority. We present product information as it reaches us from the supplier or agent, and packaging or description may change at their end without prior notice.

We maintain an appropriate cold chain for chilled and frozen items up to the moment of delivery. Responsibility for storing an item correctly passes to you on receipt.

We select items with a suitable remaining shelf life at supply. Fresh products have a short life by nature, and that shortness is not in itself a defect so long as the item is within date at delivery.

If an item is delivered out of date or not as described, your right to an exchange or a refund is complete, within the periods set out in the returns and exchange policy.

How you use the products in your business — storage, preparation and service — is governed by your own licences and by the authorities that regulate you, and is outside our responsibility.

Coverage areas, delivery windows, charges and minimum order values are set out in the delivery policy and shown to you before you confirm an order.

Someone authorised to receive the order must be at the delivery location during the agreed window. Signing the delivery document — on paper or electronically — is an acknowledgement of receiving the quantities it states.

Inspect the shipment on receipt. You may refuse any item that is visibly damaged or not as described, and the refusal is recorded on the delivery document.

If delivery fails because nobody is there to receive it or the location cannot be reached, we contact you and reschedule, and a further delivery attempt may be charged under the delivery policy.

A request for a quotation is an invitation to negotiate, not a purchase order. Neither party is committed until a quotation is issued and accepted.

Every quotation states a validity period. When it expires the quotation lapses unless extended in writing.

Accepting a quotation within its validity creates an order on the terms it states, and these terms apply to it except where the quotation says otherwise.

A quotation cannot be requested from an account whose compliance file is incomplete.

We do what we can to keep items in stock. Where an item runs short after an order is accepted, we offer you a comparable substitute, a different size of the same brand, or cancellation of the line.

Nothing is substituted without your agreement. Where the substitute costs more we do not charge you the difference without your explicit consent; where it costs less we refund the difference or credit it to your balance, as you prefer.

We may cap the quantity of a particular item per establishment or per order when supply is tight, and we tell you when we do.

A discount code is a conditional right to a reduction. It has no cash value, is not exchangeable for cash, and is not transferable.

One code applies per order unless stated otherwise, subject to the validity, quantity and eligible-item conditions published when it was issued.

A code lapses at the end of its period. We may void a code used contrary to its conditions or through automated means, and adjust the order accordingly.

The detail — what can be returned, within what period, and how to raise a complaint — is in the returns and exchange policy, which forms part of these terms.

In summary: any visibly defective item may be refused at delivery; a defect that was not visible must be reported within the period that policy sets; and perishable items are treated differently because of what they are, not because of a choice we made.

The platform is provided as it is and as available. We do not warrant uninterrupted or error-free operation, and it may be unavailable for scheduled or emergency maintenance or for reasons outside our control.

Beyond any warranty the supplier or manufacturer gives on the product itself, we give no additional warranty that a particular item is fit for a particular purpose in your business.

Platform content is updated regularly and may contain an omission or an error. We correct what is reported to us; a display error is not an undertaking.

Our liability to you in respect of any order is limited to the value of that order, unless the law provides otherwise.

We are not liable for indirect or consequential loss — lost profit or business interruption — arising from a late delivery or a service outage, except where liability cannot lawfully be excluded.

None of the above limits our liability for fraud or gross negligence, or for anything that may not lawfully be excluded or limited.

The platform and its content — design, text, software, databases and trade mark — are owned by or licensed to the platform operator. Using the platform grants you no right in any of it.

Product trade marks belong to their owners and are shown to identify the item only.

Copying platform content, extracting its data by automated means, or republishing it without prior written permission is prohibited. What is prohibited is set out in detail in the acceptable use policy.

We may suspend or close an account for breach of these terms or of the acceptable use policy, on expiry of compliance documents, on suspicion of fraud, or where the identity of the establishment cannot be verified.

We notify you of a suspension and its reason, and give you the chance to correct what can be corrected. A suspension for a compliance reason ends when that reason does.

You may close your account at any time. Closing it does not affect obligations already outstanding — a balance due, or an order not yet delivered — nor records we are required by law to retain.

We may amend these terms. Every version carries a number and an effective date shown at the top of this page, and earlier versions are retained.

A material change — one affecting a right, an obligation or a charge — does not apply to you until you have been notified and have agreed to the new version. We show you what changed when you next sign in.

An editorial change — corrected wording or a typographical fix — is published without asking for fresh agreement.

Continuing to use the platform after a version you agreed to takes effect means you are bound by it. If you do not agree, you may close your account under the clause above.

These terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.

We aim to settle any disagreement amicably within thirty days of it being raised with us in writing through the published contact channels.

Failing an amicable settlement, jurisdiction lies with the competent judicial authority in the Kingdom under the applicable laws.

Governing language: this document is published in Arabic and English. Where the two differ in interpretation, the Arabic text prevails.

Assignment: you may not assign your rights or obligations under these terms without our written consent. We may assign them on a sale or merger of the business, and our obligations to you continue.

Severability: if a clause is held invalid or unenforceable, the remaining clauses stay in force.

No waiver: not enforcing a right when it arises is not a waiver of it.

Notices: notices to you go to the business email address registered with us or to a notification inside your account; notices to us go through the contact channels published on the platform. Keeping your email address current is your responsibility.

Force majeure: neither party is liable for a failure caused by an event beyond its reasonable control, provided it notifies the other promptly and does what it reasonably can to limit the effect.

Entire agreement: these terms and the policies they refer to are the entire agreement between us about using the platform, and replace any earlier understanding about it.